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Utilities Department
3700 Rainbow Drive, Rainbow City, AL 35906, Email: rcwater@bellsouth.net
Phone:(256) 442-2553, Fax:(256) 442-8384
Office Hours: Mon. through Fri., 8 AM - 4 PM, We observe legal holidays
AFTER HOURS - EMERGENCY PHONE - (256) 442-2511
Welcome to the Rainbow City Public Utilities Department! We strive to provide quality and professional public services to the citizens of Rainbow City, in a manner that exemplifies the Department's determination to succeed.
Heath Williamson, P. E., City of Rainbow City & Utility Board, Engineering Department
Radio Read Water Meters
 Rainbow City Utilities Board has entered into an agreement with Central Plant Technology, Inc., of Headland, Alabama to replace all commercial and residential water meters beginning the second week of August 2010, with completion due in 60 days. Hersey Radio Head Meters and compatable software will be used on all applications. The new meters will be read by computer, (without stopping) as the meter reader drives by the residence and/or business. The readings will then be downloaded in the computer and establish the amount to bill. Currently, individual readings have to be punched in. Training on all aspects of the meters and system will be furnished by Hersey.
Meter Quantities:
3944 ea. 5/8 x 3/4", 104 ea. 1", 70 ea. 2", 2 ea. 3", 2 ea. 6"
Warranty: Free replacement for 10 years, years 11 - 20 prorated.
Hersey Meters headquarters is located in Cleveland, N.C. Hersey Meters is a division of Mueller Water Products. Mueller headquarters is located in Atlanta, Ga. Old meters are already sold.
Current Utility Rates click here. Water Quality Information click here
Mission Statement
The Utilities Board of the City of Rainbow City, Alabama is committed to providing safe and affordable drinking water and wastewater services to the Rainbow City Community. Our goal is to deliver these essential services in a manner that is safe, reliable, prompt, efficient, courteous and sensitive to the needs of our customers.
Rainbow City Utility Board won the Gold Risk Management Award in 2009. More...
Contacts & Utility Board Information
 The Utility Board meets 1st and 3rd Monday of
each month, 4 PM in the Utility Board office.
Utility Board Members:
Jerry Tolbert - Chairman
3350 Riddles Bend Road
Rainbow City, AL 35906
Home (256) 413-7497
Debbie Hiltz - Secretary/Treasurer
110 Fiddlers Folly Court
Rainbow City, AL 35906
Home (256) 393-2100
Donnie Winningham - Member
4674 Rainbow Drive
Rainbow City, AL 35906
Home (256) 413-0451
Boyd Smart - Member
200 Canoe Creek Road
Rainbow City, AL 35906
Home (256) 413-0842
Andy Dennis - Member
198 Hiawatha Place
Rainbow City, AL 35906
Home (256) 442-1066
Billing and Payment
The Utilities Board reads each meter monthly. Bills are mailed on the last working day of each month. The current charges are due upon receipt and become delinquent after the 20th of the month. A 15% penalty will be added to the delinquent amount. The due date applies to the current charges and not the delinquent amount.
Water Service will be disconnected if the delinquent amount is not paid by the second Tuesday of the month. Any payment received after 4:00 p.m. on the second Tuesday will be assessed a $25.00 non-payment fee. Cut-off will be the second Wednesday of each month. If your service is disconnected, an additional $25.00 reconnection fee will be charged. No further notice will be sent.
No reconnection after normal business hours. Failure to receive a bill does not relieve obligation to pay.
***SPECIAL NOTICE***
Effective August 2011, The Utilities Board of Rainbow City
will no longer mail cut-off notices to our customers
You have several options of how to pay your bill.
- In person at our office located in the Rainbow City Municipal Building at 3700 Rainbow Drive. Payments may be made by cash, check or money order.
- Mail check or money order to The Utilities Board of Rainbow City, 3700 Rainbow Drive, Rainbow City, AL 35906.
- The drive-thru window is for bill payments only. You must have the bill in order to pay at the drive-thru window.
- You may also pay your bill by dropping it into the Night Deposit Box located next to the drive-thru window. This box is available 24/7, 365 days a year.
- We also offer automatic bank draft. Accounts are drafted on the 15th of each month. If the 15th falls on a week-end or holiday, your account will be drafted the following business day.
SPECIAL NOTICE
The Utilities Board of the City of Rainbow City is now offering Automatic Bank Draft. This is a free service. If you are interested in the service, please come by the Business Office and pick up an authorization form. If you are unable to come by the Business Office, please call (256) 442-2553 and request an authorization form be mailed to you; or you may print this form below:
For a mail-in “bank draft authorization” form click here
Water, sewer and garbage are billed in arrears. Service periods are printed on your bill, so you can see when your meter is actually read. Meter deposits are held by the Board until customers leave the system at which time the meter deposit will be applied to the final bill.
Sewer Billing
Sewer is defined as water that goes down your drains. Since there is no way to meter this, your sewer charge is based on your water consumption.
Transfer of Service
A customer's deposit may be transferred from one address to another. The customer is required to come to The Utilities Board Office, request that the service be disconnected at the old location. Service can overlap for 30 days only. Any remaining balance on the old account and a $15.00 transfer fee must be paid at the time of transfer.
High Bills
All Water meters are read every month. This is how your consumption is calculated. If the usage is unusually high, it will appear on the high usage report. The readings will be checked once again for accuracy. If the reading is correct, a yellow courtesy notice will be hung on your door. If you receive a courtesy notice from The Utilities Board, you should investigate to find the possible cause for the excess water usage. Check for dripping faucets, running toilets, or possible breaks in the water line and have any leaks repaired. There is one way to definitely determine if you have a leak. Be sure all water in the house is turned off. Go to the street and lift the lid on your meter. If the meter is running, you have a leak and should call 442-2553 immediately. The Utilities Board of the city of Rainbow City is not responsible for any repairs beyond the maintenance of your meter, however we will assist you in any way we can to determine the problem.
WATER QUALITY REPORT
AND
OTHER UTILITY INFORMATION
Dedicated to Quality Utility Service.
click here
Water Quality Report
click here
Water System Notes.
click here
Contaminents in Drinking Water.
click here
Cross Connection Contamination.
click here
What are Water PPCP’s?
click here
More Water Information on the Internet.
click here
Special Health Information.
click here
Definitions of Water Treatment Terms.
click here
Trouble in the Toilet?
click here
For a mail-in “bank draft authorization” form
click here
Utitility Booth at Annual Rainbow City Chocolate Festival
The Utilities Board booth at the 2011 Rainbow City Chocolate Festival was again a great success. We had over 1,000 entries for the $50, $30 and $20 gift cards given away. Everyone appeared to enjoy the festivities and all the free chocolate candy. Thanks to Rainbow City for a great day!
The Utilities Booth at the Chocolate Festival is pictured below.
Gold Risk Management Award
The Utilities Board of Rainbow City was awarded the Gold Risk Management award for 2010. This award is given by the Municipal Worker's Compensation Fund (MWCF) and the Alabama Municipal Insurance (AMIC) for a Loss Ratio below 5%. We have received this award for six consecutive years.
Due to our employees efforts, property and liability losses are minimized but most importantly employees and citizens reap the rewards of a safer workplace and community.
The members of the Board wish to thank our employees for their dedication and making safety a priority. Through your service, the Rainbow City Utilities Board is strengthened in a progressive and responsible fashion.
We have received this award for seven consecutive years.
Thank you!
The Utilities Board of Rainbow City Board of Directors
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