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 Utilities Department
3700 Rainbow Drive
Rainbow City, AL 35906
Email:rcwater@bellsouth.net
Phone:(256) 442-2553
Fax:(256) 442-8384
Office Hours:
Monday through Friday
8:00 a.m. - 4:00 p.m.
We observe all legal holidays
AFTER HOURS
EMERGENCY PHONE
(256) 442-2511
Welcome to the Rainbow City Public
Utilities Department! We strive to provide quality and professional public services to the citizens of Rainbow City, in a manner that exemplifies the Department's determination to succeed.
Current Utility Rates click here. Water Quality Information click here
Mission Statement
The Utilities Board of the City of Rainbow City, Alabama is committed to providing safe and affordable drinking water and wastewater services to the Rainbow City Community. Our goal is to deliver these essential services in a manner that is safe, reliable, prompt, efficient, courteous and sensitive to the needs of our customers.
Rainbow City Utility Board won the Gold Risk Management Award in 2009. More...
Contacts & Utility Board Information
The Utility Board meets the 1st and 3rd Monday of each month at 4:00 p.m.
in the utility board office.
Utility Board Members:
John E. Silvey - Chairman
3017 Lakewood Drive
Rainbow City, AL 35906
Home (256) 442-3337
Donnie Winningham - Secretary/Treasurer
4674 Rainbow Drive
Rainbow City, AL 35906
Home (256) 413-0451
Debbie Hiltz
110 Fiddlers Folly Court
Rainbow City, AL 35906
Home (256) 442-7177
Boyd Smart
200 Canoe Creek Road
Rainbow City, AL 35906
Home (256) 413-0842
Jerry Tolbert
3350 Riddles Bend Road
Rainbow City, AL 35906
Home (256) 413-7497
Billing/Payment
The Utilities Board reads each meter monthly. Bills are mailed on the last working day of each month. All bills are due when rendered and delinquent the 25th of the month. A 15% penalty will be added to the delinquent amount. Water service will be disconnected if the delinquent amount is not paid within 10 days after the delinquent date. Failure to receive a bill or delinquent notice does not relieve obligation to pay. Payment of your bill and or late charge will not be waived due to failure to receive, or the late receipt of a bill or delinquent notice.
You have several options of how to pay your bill.
- In person at our office located in the Rainbow City Municipal Building at 3700 Rainbow Drive. Payments may be made by cash, check or money order.
- Mail check or money order to The Utilities Board of Rainbow City, 3700 Rainbow Drive, Rainbow City, AL 35906.
- The drive-thru window is for bill payments only. You must have the bill in order to pay at the drive-thru window.
- You may also pay your bill by dropping it into the Night Deposit Box located next to the drive-thru window. This box is available 24/7, 365 days a year.
- We also offer automatic bank draft. Accounts are drafted on the 15th of each month. If the 15th falls on a week-end or holiday, your account will be drafted the following business day.
SPECIAL NOTICE
The Utilities Board of the City of Rainbow City is now offering Automatic Bank Draft. This is a free service. If you are interested in the service, please come by the Business Office and pick up an authorization form. If you are unable to come by the Business Office, please call (256) 442-2553 and request an authorization form be mailed to you; or you may print this form below:
For a mail-in “bank draft authorization” form click here
Water, sewer and garbage are billed in arrears. Service periods are printed on your bill, so you can see when your meter is actually read. Meter deposits are held by the Board until customers leave the system at which time the meter deposit will be applied to the final bill.
Sewer Billing
Sewer is defined as water that goes down your drains. Since there is no way to meter this, your sewer charge is based on your water consumption.
Transfer of Service
A customer's deposit may be transferred from one address to another. The customer is required to come to The Utilities Board Office, request that the service be disconnected at the old location. Service can overlap for 30 days only. Any remaining balance on the old account and a $15.00 transfer fee must be paid at the time of transfer.
High Bills
All Water meters are read every month. This is how your consumption is calculated. If the usage is unusually high, it will appear on the high usage report. The readings will be checked once again for accuracy. If the reading is correct, a yellow courtesy notice will be hung on your door. If you receive a courtesy notice from The Utilities Board, you should investigate to find the possible cause for the excess water usage. Check for dripping faucets, running toilets, or possible breaks in the water line and have any leaks repaired. There is one way to definitely determine if you have a leak. Be sure all water in the house is turned off. Go to the street and lift the lid on your meter. If the meter is running, you have a leak and should call 442-2553 immediately. The Utilities Board of the city of Rainbow City is not responsible for any repairs beyond the maintenance of your meter, however we will assist you in any way we can to determine the problem.
WATER QUALITY REPORT
AND
OTHER UTILITY INFORMATION
Dedicated to Quality Utility Service.
click here
Water Quality Report
click here
Water System Notes.
click here
Contaminents in Drinking Water.
click here
Cross Connection Contamination.
click here
What are Water PPCP’s?
click here
More Water Information on the Internet.
click here
Special Health Information.
click here
Definitions of Water Treatment Terms.
click here
Trouble in the Toilet?
click here
For a mail-in “bank draft authorization” form click here
Utitility Booth at Annual RBC Chocolate Festival
The Utility Board of Rainbow City participated in the annual Rainbow City Chocolate Festival held on April 10th this year. Board members Debbie Hiltz and Boyd Smart served as our committee and set up a booth to provide free chocolates and information to the public. The board also held free registration and drawing for a 211 piece tool set. Approximately 2000 guest registered. A resident of Rainbow City was the lucky winner.
The Utilities Booth at the 2010 RBC Chocolate Festival
Gold Risk Management Award
The Utilities Board of Rainbow City was awarded the Gold Risk Management Award for 2009. This award is given by the Municipal Worker's Compensation Fund (MWCF) and the Alabama Municipal Insurance (AMIC) for a Loss Ratio below 5%. We have received this award for six consecutive years.
Due to our employees efforts, property and liability losses are minimized but most importantly employees and citizens reap the rewards of a safer workplace and community.
The members of the Board wish to thank our employees for their dedication and making safety a priority. Through your service, the Rainbow City Utilities Board is strengthened in a progressive and responsible fashion.
The Utilities Board of Rainbow City Board of Directors
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